Privacy Policy
How we handle your information at Burst Pipe Restoration Yonkers
Effective Date: January 1, 2025
At Burst Pipe Restoration Yonkers, we respect your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple so you know exactly what to expect.
Information We Collect
When you call us or fill out a form on our website, we collect the details you give us. That includes your name, phone number, email address, and the property address where you need burst pipe or water damage help.
We also collect basic technical information when you visit our site, such as your IP address, browser type, and the pages you view. This helps us understand how people find us and improve our service.
How We Use Information
We use your contact details to respond to your request, schedule a visit, and keep you updated about your restoration job. If you ask us a question, we use your information to answer it.
We may also use your information to send you service updates or occasional reminders. You can opt out of marketing messages at any time by telling us on the phone or clicking the unsubscribe link in an email.
Cookies and Tracking
Our website uses cookies to remember your preferences and to see how visitors move around the site. Cookies are small files stored on your device. They do not contain your name or address.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as smoothly.
Analytics and Third-Party Tools
We use analytics tools like Google Analytics to track website traffic and see which pages are most helpful. These tools collect anonymous data such as how long you stay on a page and which links you click.
We may also use third-party scheduling or messaging tools to help you book an appointment. These providers only get the information needed to perform their service and are not allowed to use it for anything else.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software or payment processors, and only when they agree to keep it confidential.
We may also share information if required by law, such as in response to a court order or to protect the safety of our team or others.
Data Retention
We keep your contact and job information for as long as needed to provide our services and meet legal or accounting requirements. When we no longer need it, we securely delete or anonymize it.
If you ask us to remove your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to employees who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.
User Rights
You have the right to ask us what personal information we hold about you, to correct any mistakes, and to request that we delete it. You can also ask us to stop using your information for marketing.
To exercise any of these rights, just call or email us using the contact details below. We will respond within a reasonable time.
Children's Privacy
Our services are for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.
We encourage you to review this page occasionally so you stay informed about how we protect your information.